Group Company: HDFC Bank Limited
Designation: Retail Credit-Data Entry Operator-BL (233_1394_100171)
Office Location: Ecospace - Rajarhat Kolkata (Branch)
Position description:
Retail Credit-Data Entry Operator-BL
Primary Responsibilities:
- This role is a part of CCPA Site Delivery Team.
- The incumbent will be responsible for processing customer data into computer system.
- The role is pivotal in transforming CCPA into a Best-in-Class processing unit.
Additional Responsibilities:
- Process customer information data by inputting text-based information and numerical values from source documents within the defined time limits.
- Processing of complex products that have high Time & motion.
- Review data for deficiencies or errors, correct any incomplete information and check for the output
- Verify if the information provided by the business team is sufficient and accurate according to the policy of the product and obtain any further information for incomplete documents.
- Storing the information about completed work in designated locations and format to analyze the processed information.
- Dealing with sensitive & private information of numerous customers securely and with confidentiality.
- Following security and regulation policies of the organization and operating within the provided guidelines.
- : Process the information within defined time by maintain quality parameters and coordinating with support teams to meet service level agreements.
Required work experience
- Role: Data entry operator
- Years of experience: 1 to 2
Required Competencies:
Required Knowledge:
1.Typing Speed with accuracy
2.MS Excel
3.Domain Knowledge of Banking/Mortgage
4.Customer service
Required Skills:
1.Customer service
2.Honesty
3.Social intelligence
4.Team Spirit
5.Organizational skills
6.Accuracy
Specific requirements
