Greetings from Infosys BPM Ltd.,
We are hiring for Retail Banking Operation for Hyderabad. Please walk-in for the interview on 25th Feb 2026 in Hyderabad.
Note:
- Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.
Please mention Candidate ID on top of the Resume ***
Senior Process Executive - 2Yr to 4Yrs experience:
https://career.infosys.com/jobdescjobReferenceCode=PROGEN-EXTERNAL-239079
Interview details:
Interview Date:25th Feb 2026
Interview Time:9.00 AM to 12:30 PM IST
Hyderabad Venue:
B10, M C Hall, Ground Floor, Infosys Limited, Opp ISB,
Gachibowli, Hyderabad - 502032
Please find below Job Description for your reference:
Job Location: Hyderabad (WFO)
Qualification: Any Graduates - Full time Graduates
Experience: 2-4 Years
Notice Period: Immediate to 15 days
Shift Timings:Night shift (US Shift)
Job Level: 3A
Designation: Process Specialist
Access management
JL3A
- Provision, modify, and revoke user access across card operations, banking platforms, and enterprise systems as per client approvals.
- Perform access reviews, entitlement validations, and user role mapping in accordance with organizational policies.
- Ensure SLAs are met for all access requests, password resets, and role modifications.
- Maintain accurate documentation of access activities in ticketing tools and audit logs.
- Develop and maintain standardized operating procedures for access management processes.
- Identify gaps in existing workflows and propose enhancements to improve accuracy, turnaround time, and risk controls.
- Participate in role rationalization, access cleanup, and automation initiatives to streamline operations.
- Support internal audits and contribute to strengthening access governance frameworks.
- Provide SME insights for process design, workflow improvements, and system enhancements.
Risk Management & Compliance
- Ensure all access activities comply with SOX, PCI DSS, internal audit requirements, and Truist-specific security policies.
- Monitor for potential access violations, segregation-of-duty issues, and unauthorized role assignments.
- Conduct periodic access reviews and support remediation activities to maintain a secure access environment.
- Maintain strict adherence to data privacy, least privilege principles, and security best practices.
Qualifications & Skills
- 2+ years of experience in Access Management, IAM operations, card operations support, or banking/financial services.
- Strong knowledge of user provisioning, access governance, entitlement management, and role administration.
- Excellent verbal and written communication skills with the ability to interact with stakeholders at multiple levels.
- Ability to manage multiple tasks simultaneously while meeting deadlines and SLAs.
- Flexible to work in rotational shifts and collaborate across onshore/offshore teams.
Maintenance & Monitoring
JL3A
- Monitor daily queues and support timely assignment of work items.
- Review customer requests such as: Address changes, Profile updates, Signature updates, Ownership/beneficiary changes, Account restrictions and Documentation updates.
- Perform verification checks before final processing.
- Ensure all account maintenance requests meet accuracy and compliance standards.
- Conduct regular monitoring checks for: Suspicious activity, unusual transaction patterns, KYC/AML/OFAC red flags,
- Conduct quality checks and maintain error logs.
- Identify repeated issues and recommend preventive actions.
- Ensure documentation, case notes, and process records are audit ready.
- Assist in updating SOPs and process documentation when changes occur.
- Share daily/weekly metrics related to quality checks, exceptions, and case follow-ups
Required Skills & Competencies:
- Solid understanding of US Retail Deposit operations: Account updates, Verification processes, Monitoring workflows
- Working knowledge of KYC, AML, OFAC and risk indicators.
- Proficiency in MS Excel (filters, lookup, pivots), Outlook, and workflow systems.
- Ability to understand data, review customer documentation, and validate accuracy.
- Good problem-solving ability in maintenance & monitoring tasks.
- Effective communication and coordination skills.
- Flexibility to work in US shifts (night/rotational).
- Bachelors or masters degree in commerce, Finance, Business Administration, or related fields.
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Note:
Mandatory to carry -
- Smartphone and Headset for Assessment,
- ID proof Hardcopy.
Thanks & Regards,
Infosys Recruitment Team.
