Retail Banking & Customer Service

We are seeking a dedicated Retail Banking & Customer Service representative to join our team in India. The ideal candidate will play a vital role in providing excellent customer service, assisting clients with their banking needs, and promoting our financial products and services.

Responsibilities

• Assist customers with account inquiries and transactions
• Promote and sell banking products and services
• Resolve customer complaints and provide effective solutions
• Maintain accurate customer records and documentation
• Conduct financial transactions efficiently and accurately
• Support branch operations and adhere to compliance regulations
• Identify customer needs and recommend appropriate services

Skills and Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Basic understanding of banking products and services
• Customer service orientation and problem-solving skills
• Ability to work in a fast-paced environment
• Attention to detail and strong organizational skills