RESTAURANT MANAGER

Job Description:
Operations Management

• Manage the day-to-day operations of the restaurant.
• Ensure smooth front-of-house and back-of-house coordination.
• Monitor restaurant cleanliness, hygiene, and compliance with health and safety regulations.
• Ensure all opening and closing procedures are followed.
• Maintain restaurant facilities, equipment, and inventory.

Customer Service

• Deliver exceptional guest service and ensure customer satisfaction.
• Handle customer inquiries, feedback, and complaints professionally.
• Build strong customer relationships to encourage repeat business.
• Monitor service standards and continuously improve the guest experience.

Staff Management

• Recruit, train, supervise, and motivate restaurant staff.
• Prepare work schedules and manage staff attendance.
• Conduct performance evaluations and provide coaching where necessary.
• Foster a positive and productive work environment.
• Ensure staff adhere to company policies and service standards.

Food & Beverage Quality Control

• Ensure all Thai dishes and beverages are prepared and served according to restaurant standards.
• Work closely with the Head Chef to maintain consistency in food quality and presentation.
• Monitor food safety, hygiene, and sanitation practices.
• Ensure proper stock rotation and inventory management.

Financial Management

• Monitor daily sales and restaurant performance.
• Control labor, food, and operational costs.
• Prepare reports on sales, expenses, and profitability.
• Manage cash handling procedures and POS system operations.
• Assist in budget planning and cost control initiatives.

Inventory & Procurement

• Monitor stock levels and place orders with suppliers.
• Ensure timely procurement of ingredients, beverages, and restaurant supplies.
• Minimize wastage and control inventory costs.
• Conduct regular stock counts and inventory audits.

Marketing & Business Development

• Support promotional campaigns and marketing activities.
• Identify opportunities to increase revenue and customer traffic.
• Monitor market trends and competitor activities.
• Assist in organizing special events and seasonal promotions.

Job Requirements:

• Min Degree in hospitality management, business administration or related fields.
• Flexibility to work on weekends, public holidays and night shift
• Excellent customer service and communication abilities.
• Knowledge of restaurant operations, food safety, and inventory management.
• Experience with POS systems and restaurant management software.
• Strong problem-solving and organizational skills.