Job Title: Restaurant General ManagerCompany: MM Mithaiwala
Location: Malad, Mumbai
Experience: 712 years (Restaurant / QSR / F&B preferred)
About the RoleWe are looking for an experienced and hands-on Restaurant General Manager to lead day-to-day operations, ensure exceptional customer experience, and drive overall business performance. This role requires strong operational control, team leadership, and the ability to manage a fast-paced environment.
Key Responsibilities1. Operations Management- Oversee end-to-end restaurant operations including service, kitchen coordination, and billing
- Ensure smooth daily functioning during peak and non-peak hours
- Maintain high standards of quality, hygiene, and service
2. Team Leadership- Manage and supervise staff including kitchen team, service staff, and cashiers
- Handle staff scheduling, shifts, and manpower planning
- Train and develop team members to maintain service excellence
3. Customer Experience- Ensure top-notch customer service and satisfaction
- Handle customer complaints and escalations effectively
- Maintain brand standards in presentation and service
4. Sales & Revenue Management- Drive daily sales targets and maximize revenue
- Upsell and introduce strategies to increase average billing value
- Monitor daily performance and take corrective actions
5. SOPs & Process Control- Implement and enforce Standard Operating Procedures (SOPs)
- Ensure consistency in food quality, service, and operations
- Continuously improve processes for efficiency
6. Inventory & Cost Control- Manage inventory, stock levels, and wastage
- Coordinate with procurement/vendors for timely supply
- Control food costs and operational expenses
7. Compliance & Hygiene- Ensure adherence to FSSAI guidelines and hygiene standards
- Maintain cleanliness and safety across kitchen and service areas
- Be audit-ready at all times
8. Reporting & Coordination- Track and report daily sales, expenses, and operational metrics
- Coordinate with management/owners for updates and improvements
- Work closely with HR for hiring and staff management
Key Requirements- Strong experience in restaurant/QSR/F&B operations
- Proven ability to manage large teams, including blue-collar staff
- Hands-on leadership with a problem-solving mindset
- Knowledge of hygiene, food safety, and compliance standards
- Ability to work in a fast-paced, high-pressure environment
What We're Looking For- A strong operator and team leader who can run the restaurant like a businessensuring smooth operations, happy customers, and consistent growth.
