Resources Manager

About the Role : The RMG Lead is a critical enabler of delivery excellence. You will own the resource management function end-to-end — ensuring seamless fulfilment of project demands, optimising workforce utilisation, and partnering with leadership to future-proof the organisation's talent supply.

Key Responsibilities:

1/ Demand & Supply Management

a/ Drive real-time visibility into open demands and available talent supply across all practices.

b/ Own the fulfilment lifecycle — from demand intake to deployment — including staffing, backfill, and internal mobility.

c/ Lead weekly and monthly resource review cadences with delivery managers and practice heads.

d/ Work closely with Talent Acquisition to bridge gaps that cannot be covered internally, and ensure SLA adherence on time-to-fill

2/ Utilisation & Bench Management

a/ Own billable utilisation targets at the practice and BU level.

b/ Proactively identify bench risks, track ageing, and build action plans to redeploy or upskill idle resources.

c/ Partner with Learning & Development and Practice to align skilling programs to the forward demand pipeline.

d/ Ensure bench employees are engaged, career-pathed, and deployment-ready.

3/ Workforce Planning & Analytics

a/ Translate headcount, skills, and project pipeline data into actionable hiring and workforce plans.

b/ Build and maintain dashboards and MIS reports covering utilisation, bench status, demand coverage, attrition, and headcount trends.

c/ Present insights and recommendations to senior leadership on a regular cadence.

4/ Stakeholder Management

a/ Serve as the primary point of contact for delivery managers, BU heads, project leads, and HR/TA for all resource-related matters.

b/ Balance competing priorities across stakeholders, negotiate trade-offs transparently, and manage expectations proactively.

c/ Build trust with bench employees by understanding their aspirations and advocating for their growth and transitions.

5/ Governance, Process & Tools

a/ Design and continuously refine RMG operating models, workflows, and SLAs.

b/ Ensure data accuracy and hygiene across resource management systems.

c/Champion internal mobility programs and cross-skilling initiatives as strategic levers for demand fulfilment.

Required Skills & Qualifications

• 8–12 years of overall experience with at least 8 years in a Resource Management or Workforce Management role within an 500+ employee sized IT services, consulting, or technology organisation.
• Deep familiarity with IT delivery models (Time & Material, Fixed Price, Managed Services) and their direct impact on resourcing strategy.
• Strong technical acumen and JD-reading and role-matching ability.
• Strong command of resource management and HRMS tools; advanced Excel skills.
• Analytical mindset with the ability to synthesise large workforce datasets into clear, actionable insights.
• Excellent communication, negotiation, and influencing skills — comfortable engaging VP/Director-level stakeholders.
• Track record of designing and executing internal mobility and bench utilisation programs.
• MBA or equivalent postgraduate degree preferred; Bachelor's degree in any discipline is required

Benefits:

1/ High-visibility, high-impact position that sits at the crossroads of people strategy and business delivery.

2/ Direct line of sight to senior leadership, influence over how the organisation deploys its most important asset — its people

3/Fast growth trajectory for strong performers.

4/ Exposure to diverse technology domains and global clients.

5/ Competitive CTC, performance bonus, and health benefits.