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Residential Engineer

1-2 Years

This job is no longer accepting applications

Job Description

  • Act as the first point of contact (L1) for any issues related to video conferencing (VC) and unified communications.
  • Provide telephonic/electronic support for incident reporting, service requests, and status updates.
  • Troubleshoot basic functional issues and escalate tickets if required.
  • Manage service requests, user rights assignments/modifications, and periodic rights monitoring.
  • Classify incidents and requests (functional clarification, bug, or change request).
  • Provide support during setup of video conferences/teleconferences/events, including technical assistance and coordination.
  • Maintain cleanliness and presentation of AV rooms, stores, and equipment.
  • Inventory Management: Track and maintain accurate IT asset records through their lifecycle.
  • Deploy and revoke user hardware assets during onboarding and exit processes.
  • Prepare and maintain reports:
  • Daily Checklist
  • Weekly Checklist
  • Monthly Inventory Report
  • Quarterly Preventive Maintenance Report
  • Support alert monitoring and prepare health check reports.
  • Ensure availability during NIC office hours (may extend depending on requirement).
  • Replace if performance is not up to the mark, as per NIC's discretion.

Required Qualifications

  • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
  • 1–2 years of experience in unified communication services such as Cisco, Avaya, MS Teams, Zoom, or Skype for Business.
  • Certification in Unified Communications (e.g., CCNA Collaboration) is preferred.
  • Note: If not certified, the candidate must complete CCNA Collaboration within 6 months of onboarding.
  • Strong knowledge in implementation, integration, and troubleshooting of UC solutions and basic networking.
  • Excellent communication and interpersonal skills.

About Company

We are India's pioneer & leader in Internet, Networking and e-Commerce services, and the first Indian Internet company to be listed on the Nasdaq National Market in the US. We provide integrated end-to-end solutions for both corporates & consumers, with a range of products and services delivered over a common Internet backbone infrastructure. Everything that Sify has done or achieved since we began commercial operations in April 1998 stems from our Purpose and Vision. A key aspect is Sify being an enabler and catalyst of the Internet for positive change in India- a responsibility that we continue to carry. Sify began by developing India's first TCP/IP network and offering multiple services on a common backbone infrastructure for an integrated Internet, networking and eCommerce business model. This was the first such business model in the world, and appropriate for catalyzing the growth of the Internet and networking in an infrastructure starved market. It also enabled a virtuous cycle, where each business supported the other, while catalyzing the market to growth. Fortune magazine, in their December 2000 issue, selected Sify (then Satyam Infoway) as one of the world's ten hot technology companies to watch out for based on this innovative business model! From the start of commercial operations in April 1998, Sify has become the market leader in most lines of business, winning global recognition for its expertise, performance, customer focus and standards along the way. In doing this, Sify pioneered services and set standards for the Industry in diverse areas. Sify is a leader in every line of business and has won national and international recognition for both market leadership and the quality of our services. We are unmatched in Internet and network services expertise and technology, with the best tools, software and processes in the business.

Job ID: 114007983

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