Resident Manager

Job Title: Resident Manager – Sales(Boutique Hotel)

Location: Jaipur, Rajasthan

Experience: 8-10 yrs

Department: Sales & Marketing

Employment Type: Full-time | Senior Management

Role Summary

The Resident Manager – Sales is responsible for executing the sales strategy of the boutique hotel and banquet to achieve and exceed revenue targets across all segments — rooms, F&B, weddings/events, and MICE. This role leads the day-to-day functioning of the sales team, nurtures key client relationships, drives business development, and ensures smooth coordination between sales, operations, and marketing for optimal guest experience and profitability.

Key Responsibilities

1. Revenue Delivery & Sales Execution

• Achieve monthly, quarterly, and annual sales targets for rooms, banquets, and ancillary services.
• Focus on high-value segments: luxury leisure, corporate off-sites, weddings, social celebrations, and travel trade.
• Implement pricing strategies, upselling tactics, and promotional offers in line with market conditions and brand positioning.
• Support the GM – Sales in preparing the annual sales plan and ensure its execution at the ground level.

2. Business Development & Client Relationship Management

• Identify, qualify, and convert new business opportunities from corporate accounts, travel agents, DMCs, wedding planners, and event organizers.
• Maintain strong relationships with existing clients to ensure repeat business and referrals.
• Conduct regular client visits, presentations, and property walkthroughs to promote facilities and services.
• Represent the property at local and national hospitality, travel, and wedding industry events.

3. Banquet & Event Sales

• Drive banquet bookings for weddings, receptions, social gatherings, and corporate events.
• Work with banquet operations to design and present tailor-made event packages.
• Ensure banquet sales calendar is optimized for seasonal and off-season demand.
• Monitor guest feedback post-events and ensure service improvements.

4. Sales Team Leadership

• Lead, mentor, and manage the day-to-day performance of the sales team.
• Allocate client portfolios and set clear KPIs for each team member.
• Conduct regular sales meetings, pipeline reviews, and training sessions.
• Maintain a culture of accountability, responsiveness, and customer-centricity.

5. Coordination with Other Departments

• Work closely with banquet operations, F&B, front office, and housekeeping to ensure sales commitments are delivered seamlessly.
• Liaise with marketing for campaign execution, content creation, and brand-building initiatives.
• Ensure smooth handover from sales to operations for every confirmed booking.

6. Reporting & Market Intelligence

• Maintain accurate CRM records for all leads, opportunities, and conversions.
• Generate and present daily, weekly, and monthly sales reports on revenue, lead status, and conversion rates.
• Track competitor pricing, offerings, and promotional activities; recommend tactical responses.

7. Budget & Cost Control

• Assist in preparing the sales & marketing budget.
• Monitor sales expenses, cost of acquisition, and ROI for promotional activities.
• Negotiate cost-effective deals with vendors, partners, and agencies for client events.

Qualifications & Experience

• Bachelor's degree in Hospitality Management, Business Administration, or Marketing; MBA preferred.
• 8–12 years of progressive sales experience in luxury/boutique hotels or premium banquet operations, with at least 3–4 years in a leadership role.
• Strong track record of delivering revenue growth in both rooms and banquet/event segments.
• Established network within Jaipur's corporate, travel trade, and wedding/event markets.
• Proficiency in CRM systems, OTA management, and MS Office Suite.

Skills & Competencies

• Strong sales negotiation and closing skills.
• Excellent presentation and communication abilities.
• Strategic thinker with hands-on execution capability.
• Leadership and team motivation skills.
• High customer service orientation with strong attention to detail.
• Market knowledge of Jaipur's hospitality and events industry.

Key Performance Indicators (KPIs)

• Achievement of monthly and annual sales targets (Rooms + Banquets).
• Lead-to-conversion ratio.
• Average booking value and upsell percentage.
• Banquet calendar utilization rate.
• Repeat business percentage.
• Client satisfaction and feedback scores.
• Sales team productivity metrics.

Personal Attributes

• Warm, approachable, and confident personality.
• Resilient under pressure with the ability to adapt to changing priorities.
• Strong networker and relationship builder.
• Self-motivated and target-driven.
• Flexible to work evenings, weekends, and holidays during peak event seasons.