Resident Captain

RESIDENT CAPTAIN – UNILIV

Location: Delhi NCR (On-site)

Shift: 12 Hours (Day Operations)

Compensation: ₹20,000–₹25,000/month + Performance-Based Incentives

Experience: 2–4 Years

Employment Type: Full-Time

ABOUT UNILIV

UniLiv is redefining student and co-living ecosystems across India's leading education hubs. We are building scalable, experience-driven residential spaces backed by strong operations and hospitality-led service standards.

At UniLiv, frontline roles are not support functions—they are the backbone of resident experience and operational excellence.

ROLE OVERVIEW

The Resident Captain is the on-ground face of UniLiv, responsible for ensuring a seamless resident experience and maintaining operational discipline at the property level.

This role is designed for individuals who are proactive, people-oriented, and capable of taking ownership in a fast-paced environment.

KEY RESPONSIBILITIES

Resident Experience & Engagement

• Act as the primary point of contact for all residents
• Ensure smooth onboarding of new residents
• Build strong relationships to drive satisfaction and retention
• Handle queries, complaints, and escalations efficiently

Operations & Property Management

• Support daily property operations as per company standards
• Monitor cleanliness, hygiene, and overall upkeep
• Ensure consistent service quality across all touchpoints

Issue Resolution & Coordination

• Identify and resolve operational issues proactively
• Coordinate with housekeeping, maintenance, and vendors
• Ensure timely closure of all complaints

Discipline & Compliance

• Maintain discipline within the property
• Ensure adherence to company policies and resident guidelines
• Report and escalate critical incidents when required

Occupancy & Retention Support

• Assist in property walkthroughs and onboarding
• Support occupancy and retention efforts
• Share on-ground insights to improve operations

IDEAL CANDIDATE PROFILE

• Background in Hotel Management / Hospitality / Customer-Facing Roles (preferred)
• 2–4 years of experience in operations, customer service, or hospitality
• Strong communication and interpersonal skills
• Presentable, confident, and approachable
• High ownership mindset with a proactive attitude
• Ability to work in a fast-paced, high-pressure environment

WHAT THIS ROLE OFFERS

• Hands-on exposure to operations and customer experience management
• High ownership with real-time problem-solving opportunities
• Fast learning curve in a high-growth environment
• Clear growth pathway to Property Manager and Operations roles

APPLICATION

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