Job Summary
We are looking for a detail-oriented and proactiveReservations Administratorto manage end-to-end booking operations for chauffeur services, hotel reservations, and travel-related requests. The ideal candidate will ensure smooth coordination between clients, drivers, vendors, and internal teams while maintaining high service standards.
Key Responsibilities:
Reservations & Booking Management
- Handle chauffeur service bookings, airport transfers, hotel reservations, and tour requests
- Confirm bookings, modify schedules, and manage cancellations efficiently
- Ensure accuracy of booking details (date, time, pickup/drop, guest details)
Client Coordination
- Communicate professionally with clients via phone, WhatsApp, and email
- Provide booking confirmations, driver details, and service updates
- Handle customer queries and resolve issues promptly
Driver & Operations Coordination
- Assign chauffeurs based on availability and service requirements
- Share trip details and ensure timely driver reporting
- Coordinate with drivers during live trips for smooth execution
System & Documentation
- Update bookings in internal systems / CRM / spreadsheets
- Maintain accurate records of reservations, invoices, and payments
- Assist in preparing daily and monthly booking reports
Vendor & Partner Liaison
- Coordinate with hotels, transport partners, and vendors
- Ensure service quality and rate compliance
Required Skills & Qualifications
- Bachelor's degree (preferred but not mandatory)
- Strong communication skills in English (Malayalam/Hindi is an advantage)
- Excellent organizational and multitasking abilities
- Proficiency in MS Excel, Google Sheets, and email communication
- Ability to work under pressure and handle time-sensitive bookings
Preferred Skills
- Experience in chauffeur services, travel & tourism, or the hospitality industry
- Familiarity with international bookings and airport operations
- Basic understanding of invoicing and payment tracking
Work Timings
- Shift-based (flexible hours may be required based on operations)
What We Offer
- Competitive salary
- Growth opportunities in a fast-scaling premium travel company
- Hands-on exposure to luxury travel and international clients
- Supportive and professional work environment
