RESERVATIONS ASSOCIATE

vibescapes - nature retreats

1-3 Years

Not Disclosed

Pune, India

Posted 19 hours ago
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Job Description

Vibescapes is looking for a Reservations Associate to join our reservations team and manage guest enquiries, follow-ups and bookings across our resorts, villas and hospitality experiences.

We're looking for someone with good communication skills, strong follow-up discipline and a customer-focused approach who can convert enquiries into confirmed bookings.

What You'll Be Responsible For

Handle reservation enquiries through phone, WhatsApp and other booking channels
Respond to guest enquiries promptly and professionally
Follow up with prospective guests and convert enquiries into confirmed bookings
Handle booking confirmations, modifications and cancellations
Provide guests with accurate information regarding room types, rates, availability, inclusions and property facilities
Coordinate with property teams regarding reservations and guest requirements
Maintain accurate reservation and guest records
Follow up on pending and warm enquiries
Assist with upselling rooms, meals, experiences and other services
Ensure smooth communication between guests and property teams
Maintain a professional standard of guest communication at all times
Support the reservations team with daily reports and booking updates

What We're Looking For

1–2 years of experience in hotel/resort reservations or a similar hospitality role
Candidates based in Pune preferred
Good spoken and written English
Strong communication and interpersonal skills
Good telephone and WhatsApp communication skills
Strong follow-up and conversion skills
Customer-oriented approach
Good organisational and multitasking skills
Attention to detail while handling bookings and guest information
Comfortable working with computers, reservation systems and basic reporting
Ability to handle multiple enquiries simultaneously
Comfortable working weekends and public holidays as required

Good to Have