Reservation Executive

• Oversee accuracy of room blocks, reservations, and group market codes
• Communicate company values and culture to new employees
• Review and implement new reservations procedures
• Process all reservation requests, changes, and cancellations via phone, fax, or mail
• Identify guest reservation needs and determine appropriate room type
• Verify room type availability and rate
• Explain guarantee, special rate, and cancellation policies to callers
• Accommodate and document special requests
• Answer guest questions about property facilities and accommodations
• Follow sales techniques to maximize revenue
• Input and access data in the reservation system
• Respond to challenges in accommodating rooming requests
• Set up proper billing accounts in line with accounting policies
• Troubleshoot and resolve guest issues or escalate as needed
• Assist management with training, scheduling, counseling, and coaching employees
• Act as a role model and first contact in Fair Treatment/Open Door Policy process
• Follow all company policies and procedures
• Ensure professional personal appearance and maintain confidentiality
• Welcome and acknowledge all guests per company standards
• Anticipate guest service needs and respond with appreciation
• Communicate professionally and prepare documents accurately
• Answer phones using appropriate etiquette
• Build and maintain positive relationships with team members
• Comply with quality assurance standards
• Read and verify information in various formats
• Move, lift, carry, push, or pull objects weighing up to 10 lbs without assistance
• Perform other duties as requested by Supervisors

Preferred Qualifications

• Education: High school diploma or GED equivalent
• Experience: Minimum 2 years of relevant experience
• Supervisory Experience: At least 1 year
• Certification: None required