Key Responsibilities:
- Obtains customer information by answering telephone calls; interviewing
- customers; verifying information.
- Ability to determine eligibility by comparing customer information to requirements
- Informs customers by explaining procedures; answering questions; providing information.
- Maintains and improves quality results by adhering to standards and guidelines.
- Self-motivated and ability to learn by studying new product descriptions
- Accomplishes the target and organization mission by completing related results as needed
- Collections towards the product purchased.
Skills:
- Verbal communication
- Phone skills / Mail skills
- Listening
- People skills
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Educational Qualification
- Any Graduation/Post graduation
Experience Required
- 0.6 months to 6 years of Experience (negotiable based on the candidates)
- Hands on experience in Calls handling.
Previous customer service experience, especially in hospitality industry & Collection
background is preferred
