Reservation Coordinator

Company Description

Nomad Temporary Housing provides access to 163,000 high-quality corporate apartments and offers full-service temporary housing on a global scale, with 18,000 serviced properties worldwide. Trusted by Fortune 1000 companies, relocation firms, and smaller businesses, Nomad has consistently been ranked #1 in customer satisfaction through independent surveys, including the 2023 Trippel Survey. With corporate offices in California and regional offices in Hong Kong, London, Phoenix, Shanghai and our newest office in Bangalore, India.

Role Description

As a Reservation Coordinator, you will have the opportunity to work closely with clients from around the globe to understand their temporary housing needs for their guests. You will engage with a variety of temporary housing partners across the APAC region to secure the most suitable accommodations.

Your role will involve coordinating with multiple stakeholders to ensure that all requirements are met, and guests have a seamless experience.

Key responsibilities include:

• Client Interaction: Build and maintain strong relationships with clients, understanding their specific housing requirements.
• Booking Coordination: Liaise with temporary housing partners to book accommodations that meet the clients needs.
• Problem Solving: Address any issues that arise during the booking process, ensuring quick and effective resolution.
• Documentation: Keep accurate records of all interactions and bookings to maintain a comprehensive database.
• Team Collaboration: Work closely with other team members to share insights and best practices, contributing to the overall success of the team.

If you have a passion for customer service, excellent communication skills, and the ability to manage multiple tasks efficiently, we would love to hear from you.

Join us and be part of a team that values excellence and strives to provide outstanding service to our clients.

Qualifications

• Strong Interpersonal Skills: Proven experience in building and maintaining relationships with clients.
• Customer Satisfaction: Demonstrated ability to maintain high levels of customer satisfaction.
• Customer Support: Experience in resolving complex customer issues.
• Communication Skills: Excellent written and verbal communication skills.
• Hospitality/Customer Service Experience: Preferably, experience working in the hospitality or customer service industry.
• Educational Background: A Bachelor's degree in Hospitality Management, Business Administration, or a related field is highly preferred.
• Organisational Skills: Strong organizational and time-management skills.