Research Support Coordinator (Online Market Research)

Position Summary

The primary focus of the Research Support Coordinator will to be to assist with management of the Network project base, partnership pool and Innovate's highly valued proprietary panel asset.

The role of this individual is support based to aid in any member inquiries, issues, or problems they may have being a member of PointClub, Business Insight Hub or Ivy Exec.

Additionally, this role will be trained (if necessary) to utilize the HasOffers (TUNE) platform and proprietary Edge technology to prepare any tasks necessary to deliver market research projects.

The role will work closely with the Innovate Supply Team to deliver projects, grow our supplier pool and drive top level panelist satisfaction.

The position will require a strong delivery focus with an eye towards accuracy and managing evolving company needs, along with supporting Supply-specific initiatives and excellent communication skills.

Only Shortlisted Candidates will be contacted.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Tasks:

Use the TANGO and Tremendous panel incentive platforms

Understand Zendesk and its functionality

Respond to member queries

Learn both 3rd party and proprietary tracking tools.

Cost confirmation and invoicing.

Analysis & reporting.

Manage multiple projects simultaneously, proactively troubleshooting issues and identifying and implementing realistic and cost effect solutions.

Maintain strong relationship with Operations and Vendors during the entire project process, reporting regularly on campaign status.

Support existing and new Vendor relationships to ensure they remain healthy, productive, profitable and mutually beneficial.

Utilize online tools to research and prospect new potential affiliate partners.

Stay carefully organized with many internal and external conversations.

Aiding in the company's affiliate marketing strategy.

Providing excellent customer service to our internal panel of survey-takers.

Skillset:

Up to 2 years of demonstrated quantitative marketing research, project management experience or customer support.

Demonstrated strong communication and organizational skills.

Demonstrated ability to multi-task while working independently in a fast-paced environment.

Must be detail oriented, flexible, and resourceful.

Must adhere to the highest level of customer satisfaction standards in the industry.

Must be able to communicate effectively both verbally and in writing.

Experience managing vendors and/or working in customer service is preferable.

Adept at using technological resources including Excel and an aptitude to use web-based survey tools.

Privacy Notice:

By applying, you consent to InnovateMR + Ivy Exec collecting and using your personal information to assess your application, manage the recruitment process, and, if hired, for onboarding purposes. Your information may be shared with HR and hiring personnel but will not be disclosed to third parties except as required by law. You may request access, correction, or deletion of your data at any time by contacting HR.