About The Job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include
Benchmark,
General Catalyst,
Peter Thiel,
Adam D'Angelo,
Larry Summers, and
Jack Dorsey.
Position: Case Management Specialist
Type:Contract
Compensation:$30$75/hour
Commitment:1020 hours/week
Role Responsibilities
- Review and interpret case notes and structured queries to ensure accurate processing.
- Identify applicable policies or procedural documentation to guide responses effectively.
- Simulate resolution workflows for common and edge-case scenarios to improve system accuracy.
- Flag out-of-scope or conflicting cases for escalation to maintain compliance.
- Ensure outputs align with official guidance and avoid inappropriate language, enhancing model reliability.
Qualifications
Must-Have
- 3+ years of experience in case management, customer service, education support, or public policy interpretation.
- Strong written communication and high attention to detail.
- Familiarity with working in policy-driven or compliance-sensitive environments.
- Ability to analyze documentation and synthesize relevant points.
Preferred
- Background in education, law, social care, or public administration.
Application Process (Takes 2030 mins to complete)
- Submit your resume to get started.
- Complete a brief form to share more about your experience with case-based workflows and policy interpretation.
Resources & Support
- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome/welcome
- For any help or support, reach out to: [Confidential Information]
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
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