Responsible for
- Managing Direct Marketing Channel Training input & output
- Ownership of all training supported business parameters.
- Planning & Execution of Sales Training in different Zones with the help of RTMs
- Recruitment & Development of Training Managers
- Training Administration and Quality of Training
- Supporting channel in Training initiatives pertaining to loyalty model, Tele sales, S2S, managing and establishing existing/new Call centers and Defense vertical
KEY RESPONSIBILITIES:
Business Support
- Creating Learning solutions to meet business challenges of all verticals
- DM Training initiative for loyalty model, Tele sales, S2S, establishing new Call centers, Defense Channel
- Share insights with management regularly and charter plan for knowledge and skill development of individuals/groups
- Training Administration and Quality of Training
- Building the future pipeline for the Training Department
- Ownership of all training supported business parameters.
- Stake holder management and support to business output.
- Ensure that FLS/FLM/CSE are regularly trained and developed for providing superior service experience to customers
- Taking high end training for SM and RSM.
Administrative:
- Training Coverage for all levels of target audience.
- Planning the training calendar with the team and proper execution Closure report & discussion with stake holder.
- Co-ordination with Channel Head DM along with various vertical heads on the field requirements.
- Creating Product pitches & Sales stories
- Training MIS & adherence to calendar activities.
- Ensuring time and duration adherence; internal and regulatory compliances
Team development:
- Ensuring the sourcing, interviewing and short-listing candidates happens in time
- Retention of the trainers. Proactively managing talent pool.
- Creating the trainer as knowledge hub to the field.
- Self development of the team in insurance certification courses
- Setting Goals and carrying out the annual performance .
- Course correcting any gaps in knowledge, skills or attitudes of the trainers through training, coaching and counseling. Managing disciplinary issues.
- Motivating, traction of the KRAs for the trainers and providing continuous encouragement for the trainers
Quality Assurance:
- Ensuring adherence to curricula, contents and sessions plan by the trainers.
- While encouraging different styles of deliveries, ensuring the overall adherence to methodologies as specified in the trainers/facilitators guides.
- Ensuring that each program achieves the business objectives it was targeting to achieve.
- Ensuring In class training quality and process adherence by regular training audits.
MEASURES OF SUCCESS:
DSE, SM, VRM, Defense productivity with the help of RTMs
To meet the standard Training coverage at all levels
Planning & Execution of Training calendar
High Alignment with the channel business objectives
Driving the digital platform of learning.
Employee onboarding & development
Attaining the required Certification of new employee in training inductions
Compliance
Branch Visits & Business discussions meet
Key Contributor to initiative the thirst of learning, team development & Business ouput support.
KNOWLEDGE / SKILLS / ABILITIES
- Learning ability & Logical thinking approach
- Should have the Analytical ability & the strategic mindset
- Must be able to motivate training colleagues and Sales stakeholder.
- Should be self motivated and self starter Good analytical skills with a good sense of business working
- Excellent interpersonal skills to manage the relationships with stakeholders at various levels
