Renewals Specialist

Renewal Processing

• Manage the complete end-to-end renewal process for assigned accounts
• Ensure accuracy, timeliness, and smooth execution of contract renewals
• Leverage knowledge of Quickbase products, services, and entitlements to support renewal activities

Metrics Management

• Monitor and contribute toward achieving Gross Retention Rate (GRR) targets
• Track and improve on-time renewal performance
• Participate in post-renewal CSAT survey implementation and analysis
• Support ROI and cost-effectiveness assessments against operational goals

Team Collaboration

• Work in close alignment with the AeriesQuickbase team to share renewal updates and insights
• Coordinate with Quickbase leads and AERIES renewal specialists to resolve challenges and enhance efficiency

Training and Development

• Stay updated on Quickbase and Fast-Field offerings, services, and market trends
• Engage in training initiatives to deepen knowledge relevant to the renewal lifecycle

Systems Management

• Utilize CRM and renewal management tools effectively for tracking, reporting, and customer engagement
• Contribute to system/process improvements aimed at optimizing efficiency and accuracy

Qualifications

• Bachelor's degree in Business, Marketing, or related discipline
• Demonstrated experience in renewals, customer success, or account management
• Strong communication and negotiation skills
• High attention to detail, with excellent organizational and time management capabilities
• Proven ability to work cross-functionally and collaboratively