Company Description
Star Health & Allied Insurance Co. Ltd., headquartered in Chennai, is India's first standalone health insurance provider, established in 2006. With over 16.9 crore lives covered and a network of 14,000+ hospitals across the country, the company emphasizes customer-centric services, including 24x7 multilingual support and cashless treatment. Star Health is known for its swift in-house claims settlement and innovative health insurance products tailored to meet diverse needs. Supported by a robust team of over 14,000 employees and 5.8 lakh agents, the company is committed to delivering quality healthcare solutions through digital innovations and exceptional customer experience.
Role Description
This is a full-time on-site role for a Renewal and Retention Officer, located in Lucknow. The Renewal Specialist will be responsible for managing policy renewals, ensuring high customer retention, providing superior customer satisfaction, and following up with clients to ensure a seamless renewal process. The role also involves analyzing customer feedback to enhance service delivery and addressing queries or concerns related to policy renewals.
Qualifications
- Proven expertise in customer retention, renewals, and customer satisfaction strategies
- Strong communication skills, both verbal and written, to effectively interact with clients and team members
- Sound analytical skills to interpret data and customer feedback for continuous process improvement
- Proficiency in maintaining long-term client relationships and problem-solving
- Familiarity with the health insurance industry and its operational procedures is a plus
- Education: Bachelor's degree in Business Administration, Management, or a related field is preferred
- Ability to work collaboratively in a fast-paced, client-focused environment
