Renewal Sales Associate

About the Company-

TalentGum is a leading e-learning platform launched in 2021 that aspires to transform the scope of extra-curricular education globally by encouraging the all-round development of children. The platform offers a multitude of expert-curated live, online courses such as dance, music, public speaking, art, and chess that are taught by subject-matter experts. These courses are specially designed to maximize the learning of children in the age group of 4 to 14. TalentGum is trusted by 1 lakh+ happy registered users across 71+ countries.

Renewals Sales and Client Servicing Executive Responsibilities:

● Tracking subscription renewals.

● Sending timely reminders to customers.

● Outbound Telecalling to ensure that clients are renewing their courses on time.

● Helping the existing customers with upgrades.

● Keeping thorough records of all current and potential clients.

● Ensure achievement of Renewal Collection targets.

● Exceed dened monthly, quarterly, semi- annual and annual sales quota.

● Gain comprehensive knowledge about courses and clarify information wherever required.

● Engage with customers at various points (welcome calls, service/feedback calls, renewal calls).

● Building strong client relationships by offering superior after-sales support which includes welcome calls, service/feedback calls, renewal calls. Client Servicing and Renewals Executive Requirements:

● A bachelor's degree in business administration or an area close.

A Renewal Sales executive with 1-2 years of experience.

● Microsoft Excel knowledge.

● The capacity to perform well under duress.

● Strong time- and project-management abilities.

● Excellent problem-solving and analytical abilities.

● Capable of effective communication.

● Superior customer service abilities.

Work Environment

● Leading, fast paced start-up with interactive and enthusiasts culture and flexible working hours

● Encourage project ownership, creative ideas, critical thinking, and constructive feedback.

● Leadership and learning opportunities, interaction with various stakeholders at all levels.

● Work directly with senior management to maximize career growth and exposure.

Industry: E-learning Employment

Type: Full-time