Job description
Qualitykiosk Technologies is hiring a Renewal Head -Renewal and License Cross Sales.
Location: Mahape, Navi Mumbai
Experience Required: 12+ years in SaaS Sales / Account Management / License Renewals
Overall 20+ yrs of experience.
Job Overview:
We are seeking a proactive and experienced Renewal Head / Lead to drive SaaS renewal sales, upsell opportunities, and cross-licensing strategies across our key enterprise accounts. The ideal candidate will be responsible for managing the entire customer lifecycle of renewal, with a focus on revenue retention and growth.
Key Responsibilities:
- Manage end-to-end renewal and cross-sell activities for assigned enterprise SaaS accounts.
- Identify opportunities to upsell or cross-sell licenses, modules, and services.
- Ensure timely renewals with minimal churn through regular client engagement and strategic account planning.
- Develop deep understanding of client business goals and position solutions that enhance value.
- Collaborate with pre-sales, product, and sales team to deliver tailored pitches and product demonstrations.
- Maintain a strong relationship matrix across key accounts to improve stickiness and client satisfaction.
- Track, report, and forecast renewal and upsell pipelines using CRM tools like Salesforce, Quest etc.
- Achieve and exceed monthly, quarterly, and annual renewal and cross-sell quotas.
Key Skills & Competencies:
- Proven experience in SaaS sales, account management, or B2B enterprise sales.
- Strong understanding of non-license and license-based selling models (subscription, usage-based, etc.).
- Expertise in customer lifecycle management, renewal processes, and retention strategy.
- Ability to identify growth potential within existing accounts and design account expansion plans.
- Excellent negotiation, communication, and relationship-building skills.
Desired Candidate Profile:
- 20+ years of experience in SaaS renewals, client growth, or KAM roles.
- Exposure to enterprise client engagement and global sales operations.
- Self-motivated, performance-oriented, and capable of working independently.
- Prior experience with CRM systems and structured sales processes is essential.
