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Surat Head Office
Full-Time
Experience: 13 Years
Location: Infinity Tower, Opposite Railway Station, Surat
Department: Customer Success /Sales /Support
Employment Type: Full-time
About The Role
We are looking for a proactive and customer-focused Renewal Executive to manage client renewals, post-sales relationships, and ensure the smooth continuation of subscriptions or service contracts. The ideal candidate will have experience in account retention, upselling, and building long-term customer trust.
Key Responsibilities
- Manage the renewal cycle of existing customers to ensure timely contract or subscription renewals.
- Build strong relationships with clients to understand their ongoing needs and ensure satisfaction with the product/service.
- Identify opportunities for upselling or cross-selling relevant plans or features.
- Collaborate with internal teams (Sales, Customer Success, Finance) to ensure seamless post-sales support and issue resolution.
- Maintain accurate records of renewal dates, follow-ups, and communication in CRM tools.
- Work closely with customers to reduce churn and increase renewal rates.
- Handle customer queries or complaints promptly to maintain a positive customer experience.
- Prepare and share renewal quotations or invoices and track payments.
- Provide periodic reports on renewal performance, pipeline, and retention metrics.
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 13 years of experience in renewal management, after-sales, account management, or customer success (preferably in SaaS or product-based companies).
- Strong communication, negotiation, and relationship-building skills.
- Ability to handle multiple client accounts and meet deadlines.
- Experience working with CRM tools (e.g., HubSpot, Zoho, Salesforce, etc.).
- Customer-centric mindset with a proactive approach to solving issues.
Why Join Us
- Opportunity to work in a fast-growing SaaS/Product environment
- Performance-driven incentives and recognition
- Exposure to end-to-end customer lifecycle management
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