Remote Customer Support Representative – (voice project with Upsell/Cross Sell Experience)

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About the Role

We are looking for Customer Support Representatives to support a US client. This role involves handling customers through voice channels. FLUENCY IN ENGLISH IS A MUST. MUST HAVE CROSS SELL/UPSELL EXPERIENCE IN A BPO.

Work Schedule

Must be willing to work anywhere between 6:00 PM IST to 6:00 AM IST

Night shift aligned with US business hours

Payout

Voice Process: Rs 160 per hour

Key Responsibilities

• Handle inbound/outbound customer interactions (calls)
• Provide accurate information related to appointments, billing, insurance, or general healthcare queries
• Cross sell/upsell at all available opportunities.
• Document interactions clearly and accurately in the system
• Escalate issues as per defined processes when required
• Maintain a professional, empathetic and customer-focused approach

Mandatory Requirements

• Fluency in spoken and written English
• Prior BPO experience in cross selling and upselling.
• Willingness to work night shifts (Anywhere between 6 PM – 6 AM IST)
• Must have own Windows 11 laptop
• High-speed and stable internet connection
• Quiet and professional work-from-home setup

Preferred Qualifications

Dual monitor setup (preferred, not mandatory)

Important Notes

This is a remote work-from-home opportunity

Strict adherence to data security and confidentiality policies is required

Performance and compliance are closely monitored