Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Release Readiness Manager
Position Summary
Coordinate release readiness and learning operations to ensure product releases are accompanied by clear, accessible training and enablement resources. This role is based in India and is fully remote. This role reports to the Instructional Technologist, Manager and requires NA% travel annually.
About the Team:
Our mission is to enable effective product adoption through cohesive, scalable learning experiences that support users at the moment of need. We believe learning should be relevant to users and their organizations, drive performance, and be engaging and accessible. We are looking for a manager to join our eLearning team within Coaching and Training Services to help make our mission a reality.
Essential Job Responsibilities:
- Manage release readiness planning for learning deliverables, aligning timelines between product releases and training publication.
- Coordinate cross-functional stakeholders (product, engineering, support, documentation, and marketing) to capture learning requirements and confirm acceptance criteria.
- Administer the LMS: create and maintain courses, manage enrollments, configure learning paths, and troubleshoot platform issues.
- Develop and maintain release checklists and runbooks that specify required learning assets, review cycles, and sign-offs for launch readiness.
- Oversee the scheduling and deployment of eLearning content, live trainings, and enablement sessions tied to releases.
- Monitor learning completion and engagement metrics compile reports that inform release retrospectives and continuous improvement.
- Facilitate quality checks for learning content, ensuring accessibility, version control, and accurate alignment with product behavior.
- Lead post-release assessments to capture feedback, measure learning effectiveness, and recommend adjustments to content or delivery.
- Use AI-assisted tools to draft or summarize training content, generate content outlines, or speed routine LMS tasks validate outputs and apply instructional judgement before publishing.
- Communicate release training status to stakeholders and escalate risks or blockers to ensure timely resolution.
Additional Job Responsibilities:
- Support development of job aids, quick reference guides, and microlearning assets to supplement formal courses.
- Help maintain documentation and internal process guides for learning operations and LMS administration.
- Participate in pilot programs for new learning technologies, tools, or content formats.
- Assist with basic multimedia editing or coordination with designers for course assets.
- Provide occasional support for live training sessions or office hours for learners.
- Contribute to retrospectives and process improvement initiatives related to release readiness and learning operations.
Expected Education & Experience:
- 7+ years of professional experience in release coordination, learning operations, instructional design operations, or LMS administration.
- Experience with release management or release planning processes, including cross-functional coordination.
- Familiarity with eLearning content types and basic authoring tools (for example: Articulate, Captivate, or equivalent) is a plus.
- Strong organizational and project management skills to manage concurrent release schedules and learning deliverables.
- Effective written and verbal communication skills for coordinating with stakeholders and producing clear status reports.
- Bachelor's degree in Education, Instructional Design, Communications, Project Management, or a related field, or equivalent practical experience.
