Relationship Officer

Roles and Responsibility

• Manage and maintain strong relationships with existing clients to ensure customer satisfaction and retention.
• Identify new business opportunities and develop strategies to acquire new customers.
• Conduct market research and competitor analysis to stay informed about industry trends.
• Collaborate with internal teams to provide comprehensive solutions to clients.
• Develop and implement effective sales plans to meet or exceed monthly targets.
• Provide exceptional customer service and support to resolve client queries and concerns.

Job Requirements

• Proven experience as a Relationship Manager in retail mortgages with a strong track record of success.
• Excellent communication and interpersonal skills are required to build strong relationships with clients and colleagues.
• Strong analytical and problem-solving skills are needed to analyze market trends and competitor activity.
• Ability to work in a fast-paced environment and consistently meet sales targets.
• Strong knowledge of financial products and services, including mortgages and related products.
• Experience working with small finance banks or similar institutions is preferred.