Relationship Manager

Company Description Vashi Integrated Solutions Limited, formerly Vashi Electricals, is one of India's leading technology-enabled industrial procurement partners, founded in 1978. The company delivers authorised industrial products and integrated solutions in electricals, industrial automation, power transmission, energy optimisation, solar, lighting, and MRO, helping businesses reduce downtime and operate reliably. Vashi serves as a trusted channel partner for more than 65 global brands and provides access to thousands of products across over 40 categories for industrial, infrastructural, commercial, and residential needs. Its digitally integrated ecosystem, powered by SAP HANA, SAP Commerce Cloud, and Salesforce Marketing Cloud, ensures seamless and efficient procurement experiences. With deep technical expertise and a customer-first approach, Vashi focuses on scale, authenticity, and operational reliability to keep India's industries moving.
Role Description The Relationship Manager is a full-time, on-site role based in the Pune Division. This role involves managing and growing key customer accounts, building long-term relationships, and serving as a primary point of contact for client inquiries and support. The Relationship Manager will understand client requirements, coordinate with internal teams to deliver suitable industrial products and solutions, and ensure timely resolution of issues. Responsibilities include tracking account performance, identifying cross-selling and up-selling opportunities, preparing proposals, and supporting contract renewals. The role also requires maintaining accurate records in CRM systems, generating periodic reports, and collaborating with sales, technical, and operations teams to enhance customer satisfaction and retention.
Qualifications

• Customer relationship management skills, including account servicing, stakeholder engagement, and client communication.
• Sales and business development capabilities, such as opportunity identification, negotiation, and revenue growth focus.
• Basic technical understanding of industrial products and solutions in areas like electricals, automation, and power transmission (training or experience in industrial sectors is an advantage).
• Strong communication, presentation, and interpersonal skills, with the ability to interact effectively with diverse customer and internal teams.
• Proficiency in using CRM or ERP tools (experience with SAP or Salesforce is beneficial) and comfort with digital workflows.
• Organizational and analytical skills, including attention to detail, data interpretation, and preparation of reports and proposals.
• Ability to work independently on-site in the Pune Division, collaborate with cross-functional teams, and manage multiple accounts and priorities.
• Bachelor's degree in business, commerce, engineering, or a related field; prior experience in B2B relationship management, industrial supplies, or procurement is preferred.