Relationship Manager

We are looking for a dynamic and customer-focused Relationship Manager under the Young Professionals Program to manage retail banking customers, drive business through cross-selling of banking products, and ensure superior customer service at the branch level.

Key Responsibilities:

• Build and maintain strong relationships with walk-in and existing customers at the branch.
• Promote and sell a range of banking products such as savings accounts, current accounts, term deposits, credit cards, insurance, mutual funds, and other third-party offerings.
• Conduct outbound calling and field visits to acquire new customers and deepen existing relationships.
• Understand customer needs and offer appropriate financial solutions.
• Ensure strict adherence to KYC norms and all internal compliance policies.
• Meet assigned sales and revenue targets within stipulated timelines.
• Handle routine customer service requests and coordinate with backend teams for timely resolution.

Skills Required:

• Strong communication and interpersonal skills
• Sales-oriented mindset with a focus on targets
• Fundamental understanding of retail banking products and services
• Excellent customer engagement and relationship-building abilities
• Proactive approach with a willingness to perform field sales activities when necessary