Relationship Manager

Company Description Ummeed Housing Finance Private Limited is a housing finance company registered with the National Housing Bank under the National Housing Bank Act, 1987. The organization focuses on providing home loans and loans against property to lower and middle income families across India, including customers with informal incomes and limited access to organized finance. Ummeed emphasizes inclusive eligibility by considering total family income, specialized assessment based on the borrower's business or trade, and flexible documentation requirements. The company offers doorstep service, fast processing, and customized loan solutions ranging approximately from INR 3 to 50 lakhs for home purchase, construction, improvement, extension, and loans against property. Managed by experienced professionals, Ummeed aims to expand responsible housing finance access while maintaining customer-centric practices.
Role Description The Relationship Manager role at Ummeed Housing Finance Pvt. Ltd. is a full-time, on-site position based in Budaun. The Relationship Manager will identify and engage prospective customers in the low and middle income segments, explain housing loan and loan against property products, and support applicants throughout the end-to-end loan process. Daily responsibilities include sourcing leads through field visits and local networking, conducting preliminary eligibility assessments, collecting and verifying documentation, and coordinating with credit and operations teams to ensure timely processing. The role also involves maintaining strong, long-term relationships with existing customers, providing after-sales service, resolving queries, and promoting cross-sell opportunities where appropriate. Relationship Managers are expected to meet sales and portfolio quality targets while following regulatory guidelines and company policies.
Qualifications

• Demonstrated skills in customer relationship management, client servicing, and local market engagement for retail financial products.
• Experience in sales, business development, or field-based roles, preferably in housing finance, banking, NBFCs, or related financial services.
• Strong communication and interpersonal skills, with the ability to explain financial products clearly to customers with diverse backgrounds.
• Basic numerical and analytical abilities to assess loan eligibility, evaluate repayment capacity, and interpret income-related information.
• Comfort with on-site field work, including regular travel within Budaun and nearby areas to conduct customer visits and community outreach.
• Familiarity with housing loan processes, documentation requirements, and compliance norms is an advantage.
• Minimum educational qualification of a graduate degree; a background in commerce, finance, or business is preferred but not mandatory.
• Integrity, accountability, and a customer-centric mindset, with the ability to work effectively both independently and within a team.