Relationship Manager - TASC

• Acquire, grow, and retain profitable Retail Banking customers while meeting agreed financial and non-financial targets
• Contribute to team targets and overall portfolio return
• Build effective partnerships with RMs, team leaders, CDD, risk, compliance, and product teams
• Identify prospects and convert them into clients within risk appetite
• Formulate client-centric account plans, structure credit facilities, and execute transactions
• Maintain a strong portfolio of active and growing customer relationships

Processes:

• Drive continuous process improvements and enhance operational efficiency
• Ensure compliance with internal policies and external regulatory standards
• Conduct timely and accurate customer due diligence (CDD) reviews
• Ensure adherence to AML, KYC, and CDD procedures
• Handle customer issues, complaints, and queries in a timely manner

People & Talent:

• Embed Group values and Code of Conduct in team culture and actions

Risk Management:

• Manage risks in line with the Group's risk appetite and ensure prompt issue resolution
• Adhere to AML, ESRM, and sanctions policies
• Promote high ethical standards and compliance culture

Governance & Compliance:

• Ensure compliance with policies on:
• AML, Sanctions, ABC, ESRM
• CDD & Periodic Reviews
• Client Suitability Standards
• Data Confidentiality, Cross-Border Policy
• Audit feedback and remediation