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Relationship Manager
Job Description
We are hiring a Customer Support Executive to handle customer queries and issues related to banking products and services. The role involves providing prompt and accurate assistance via phone, email, or chat, ensuring high levels of customer satisfaction while adhering to banking regulations and service standards.
Key Responsibilities:
- Respond to customer inquiries regarding bank accounts, transactions, cards, loans, and digital services
- Resolve customer issues efficiently and escalate complex cases when necessary
- Maintain accurate records of customer interactions and transactions
- Educate customers on banking products, digital platforms, and self-service options
- Adhere to compliance, security, and quality standards in all interactions
Key Skills:
- Excellent communication skills (verbal and written)
- Basic knowledge of banking and financial services
- Customer-centric approach and problem-solving ability
- Ability to handle high call volumes and multitask
- Familiarity with CRM systems and banking software
- Attention to detail and data accuracy
More Info
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Key Skills
About Company
We build technology for employment and career services who are committed to giving the people they support a pathway to employment. Built on the premise that every single person in the world deserves access to progressive employment, our ecosystem uses AI and people's unique skills profile to move them forward in their employment journey.
Skills:
Problem Solving, Insurance Knowledge, Relationship Management, Continuous Learning, Customer Focus, Compliance Regulatory Knowledge, Technology Proficiency, Convincing Skills
Skills:
Customer Retention Expertise, Relationship Building, crm software, Problem-solving, Microsoft Office Suite, Customer Focus
Skills:
communication, Nism, Amfi, IRDA, Interpersonal, Advisory