Relationship Manager - Phone Banking

About the role:

As a Relationship Manager - Phone Banking, you will have the opportunity to engage with all customers of the Bank and provide every assistance required to ease their financial journeys and service their banking and investment needs as part of Customer 360-degree banking. On a day-to-day basis, you will be responsible for resolving customer queries over the phone, providing relevant product and service information, and cross-selling various banking products to our existing customers over the phone, all while providing excellent service.

To do so, it is imperative to develop a thorough understanding of the customer's profile, demographics, banking behavior, and portfolio. Hence, this role will also require a flair for identifying sales opportunities and driving revenue while keeping NPS at the core of your engagement and following the Bank's philosophy of Fair Customer, Fair to Bank.

Key Responsibilities:

• Handling and resolving customer complaints over the phone channel.
• Providing customers with relevant products and services to help meet their needs.
• While servicing customers, keep the philosophy of Fair to Customer and Fair to Bank at the core.
• Offer products based on customer needs while collaborating with other teams in the bank to understand suitable product offerings.
• Be compliant with information security norms and quality process norms.

Qualifications & Skills:

• MBA, Engineers & Graduates with relevant work experience in the area of relationship management across industries.
• Good oral and written communication skills.
• Delivering impeccable customer service in all engagements.
• Willingness to work with various teams for on-ground support and deliver enablers as required.
• Ability to address customer concerns by providing a viable solution.