Relationship Manager – Retail Banking Group

About the Role

As a Relationship Manager, you will be responsible for acquiring new customer relationships, strengthening existing relationships and increasing customer wallet share by offering comprehensive banking solutions.

You will understand customer requirements and recommend suitable products and services across savings, loans, overdrafts, investments, business banking and wealth management, while ensuring high service standards and customer satisfaction.

Professionals from all industries are welcome! ICICI Bank encourages applications from candidates with or without prior banking experience. Structured training programmes will help selected candidates understand banking products and prepare for the role.

Key Responsibilities

• Customer Relationship Management: Build and maintain strong customer relationships by understanding financial needs and providing suitable banking solutions.
• Business Development: Acquire new customers and increase wallet share of existing customers through cross-selling and up-selling.
• 360-Degree Banking: Offer a comprehensive range of banking products in collaboration with internal teams.
• Portfolio Management: Enhance portfolio quality while ensuring customer satisfaction and responsible banking practices.
• Customer Service: Deliver excellent customer experience throughout the customer lifecycle.
• Branch Support: Follow branch guidelines and ensure smooth branch operations and infrastructure upkeep.
• Ethical Banking: Ensure all customer engagements and product recommendations are fair to both the customer and the bank.

Eligibility Criteria

• MBA or Graduate in any discipline.
• 1–10 years of experience in Relationship Management, Business Development, Sales or allied roles.
• Candidates from non-banking industries are also encouraged to apply.
• Good verbal and written communication skills.
• Strong customer relationship and business development orientation.
• Ability to work collaboratively with cross-functional teams.
• Sales, negotiation and customer engagement skills.
• Market awareness and ability to identify business opportunities.

Important Information

• Candidates should be flexible regarding role responsibilities and work locations, as banking is considered an essential service.
• Selected candidates will undergo relevant training to understand banking products, processes and customer requirements.

About the Retail Banking Group

ICICI Bank's Retail Banking Group caters to individuals, self-employed professionals, SMEs, proprietors, government entities and retail institutions through its extensive branch network across India.

The bank offers a comprehensive portfolio of digital and traditional banking solutions, including savings accounts, payments, credit cards, personal loans, home loans, vehicle loans, business banking and institutional solutions.

Build your career with ICICI Bank and become a part of its customer-first banking journey.