Relationship Manager, LAP, DSA Channel

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Role Description The Relationship Manager, LAP, DSA Channel is a full-time, on-site role based in Goregaon. The role involves managing and nurturing relationships with Direct Selling Agents (DSAs) to drive Loan Against Property (LAP) business, ensuring steady acquisition of quality leads and applications. Daily activities include coordinating with DSAs for documentation and application processing, tracking loan pipelines, and addressing queries or issues to facilitate smooth disbursal. The Relationship Manager will collaborate with credit and operations teams, monitor portfolio performance, and ensure compliance with internal policies and regulatory guidelines. The role also entails regular market visits, competitor analysis, and reporting on sales performance to support strategic business decisions.
Qualifications

• Strong relationship management and stakeholder engagement skills, with the ability to build and sustain productive partnerships with DSAs and internal teams.
• Sales and business development capabilities, including lead generation, negotiation, and conversion skills, preferably within LAP or retail lending.
• Knowledge of Loan Against Property products, credit processes, documentation requirements, and basic risk assessment in the lending domain.
• Effective communication and interpersonal skills, with proficiency in explaining financial products clearly and handling customer and partner queries.
• Analytical and reporting skills, including the ability to track performance metrics, manage pipelines, and use MS Excel or similar tools.
• Strong organizational and time-management abilities, with attention to detail and capacity to handle multiple cases simultaneously.
• Relevant experience in banking or NBFCs in LAP, mortgage, or related lending products is highly desirable.
• Bachelor's degree in business, finance, commerce, or a related field; advanced certifications in finance or sales are an added advantage.