Relationship Manager/Sales Officer – Micro Business Loan/LAP
Department: Sales
Business Vertical: LAP/MBL
About The Role
We are looking for energetic and customer-focused Relationship Manager/Sales Officers to drive MBL/LAP business by acquiring new customers, managing existing relationships, and ensuring seamless end-to-end customer service. The role involves field sales, customer verification, portfolio management, and coordination with internal teams to deliver an exceptional customer experience.
Key Responsibilities
- Generate new MSME/LAP-Loan Against Property, Mortgage loan business through field sales and self-sourcing.
- Conduct marketing activities including canopy campaigns, leafleting, and local promotions.
- Identify new business opportunities and build strong customer relationships.
- Manage customer queries and provide timely resolutions.
- Perform field visits for customer, residence, business, and property verification.
- Verify financial and property documents (ITRs, bank statements, property papers, etc.).
- Prepare basic Credit Appraisal Memo (CAM).
- Coordinate with Credit, Operations, Legal, Valuation, Collections, and other internal teams for smooth loan processing.
- Ensure timely documentation, disbursement, and post-disbursement support.
- Monitor portfolio quality and assist in collections for delinquent accounts.
- Achieve assigned sales and collection targets while maintaining company policies and compliance standards.
- Submit daily MIS and sourcing reports to the reporting manager.
Eligibility
- Minimum Qualification: 12th Pass (Graduates preferred)
- Experience: 0–3 years in Sales, Banking, NBFC, Financial Services, or Freshers willing to build a career in sales.
Desired Skills
- Strong communication skills in the regional language, Hindi, and basic English.
- Comfortable with field sales, marketing activities, and customer interactions.
- Basic computer knowledge and smartphone proficiency.
- Good understanding of the local market and geography.
- Ability to build customer relationships and achieve sales targets.
- Two-wheeler with a valid driving licence is preferred.
- CIBIL should be clear (non-defaulter).
Key Competencies
- Customer Centricity
- Integrity & Ethics
- Result Orientation
- Ownership & Accountability
- Team Collaboration
- Attention to Detail
- Problem Solving
- Willingness to work in the field
What We're Looking For
- Self-driven individuals with a passion for sales.
- Strong interpersonal and relationship-building skills.
- Willingness to travel locally for customer meetings and business development.
- Candidates with a positive attitude, learning mindset, and target-driven approach.
Apply now and build your career in MSME Banking with us! 
