Relationship Manager

Company Description India Shelter Finance Corporation Ltd (ISFC) is an affordable housing finance company operating across 15 states in India, focused on providing housing and small-ticket loans against property. For over 12 years, ISFC has primarily served self-employed customers with informal income documentation, offering financing for home purchase, expansion, improvement, construction on owned land, and loans secured by property. The company has built a streamlined, hassle-free loan management process designed for middle- and lower-income segments. ISFC aims to help average-earning individuals realize the goal of owning a home by providing loans up to Rs 30 lakhs. The head office is located in Gurugram, Haryana.

Role Description This is a full-time, on-site Relationship Manager role based in Delhi, India. The Relationship Manager will be responsible for sourcing and onboarding new customers, particularly self-employed individuals seeking affordable housing and loans against property. The role includes assessing customer needs, explaining loan products and terms, assisting with application and documentation, and coordinating with credit, operations, and collections teams to ensure smooth processing. The Relationship Manager will maintain ongoing relationships with customers, monitor portfolio quality, address queries and concerns, and support timely repayments. The role also involves meeting sales and collection targets, conducting field visits, and adhering to company policies and regulatory guidelines.

Qualifications

•Graduation

Experience

•Minimum 1 year

Skills

•

• Strong customer relationship management and client servicing

• skills, with the ability to build trust and long-term engagement.
• Sales and business development skills, including lead generation, field sourcing, and achieving housing loan and LAP targets.
• Basic credit understanding and financial assessment skills, with the ability to evaluate documents and assess repayment capacity.
• Effective communication and negotiation skills, both verbal and written, in English and local languages.
• Good organizational and documentation skills, with attention to detail and accuracy in handling loan files.
• Comfort with on-site fieldwork, local market knowledge in Delhi, and willingness to travel within assigned areas.