Relationship Manager

The Relationship Manager for Home Loan Sales (DSA) will be responsible for driving sales of home loans through a network of Direct Sales Agents. The individual will support DSAs in achieving their sales targets, assist in identifying new business opportunities, and ensure a smooth loan process for customers. This role will also involve providing ongoing guidance and training to DSAs to enhance their performance and ensure high-quality service.

Key Responsibilities:

1.Sales & Business Development:

oAchieve sales targets for home loans through a network of DSAs.

oIdentify and onboard new DSAs to expand the sales network.

oDevelop and implement strategies to generate leads and convert them into home loan sales.

oProvide guidance to DSAs on improving their sales pitch and techniques.

2.Customer Relationship Management:

oBuild strong relationships with potential home loan customers and ensure they have a positive experience throughout the loan process.

oAddress customer queries and concerns promptly, ensuring customer satisfaction.

oCoordinate with the processing team to ensure smooth loan approval and disbursement.

3.Loan Process Management:

oSupport DSAs in gathering all necessary documentation for loan applications.

oEnsure that all loan applications processed by DSAs are complete, accurate, and comply with internal policies.

oWork with credit teams to ensure timely loan approvals and disbursements.

4.Market Knowledge:

oKeep up-to-date with industry trends, competitor products, and market conditions.

oShare insights with the sales team to identify new business opportunities and improve sales strategies.