Group Company: AU Small Finance Bank Limited
Designation: Relationship Manager Gold Loan
Office Location:
Position description: Responsible for acquiring and servicing gold loan customers, ensuring compliance with lending norms, and achieving business targets.
Primary Responsibilities
- 1.Customer acquisition for gold loans 2. Conduct gold valuation and documentation 3. Ensure timely disbursement and repayment tracking 4.Maintain portfolio quality
Additional Responsibilities
- 1.Cross-sell banking products 2. Support branch operations 3. Handle customer queries and complaints
Reporting Team
- Reporting Designation:
- Reporting Department:
Educational Qualifications Preferred
- Category:
- Field specialization:
- Degree:
- Academic score:
- Institution tier:
Required Certification/s
Required Training/s:
Required Work Experience
- Industry: Banking / NBFC
- Role: Sales / Lending
- Years of experience: 2 to 5
Key Performance Indicators: 1.Loan disbursement volume 2.Portfolio quality 3.Customer satisfaction score
Required Competencies: 1.Customer Orientation 2.Integrity 3.Result Focus
Required Knowledge: 1. Gold loan products2. Lending norms 3.KYC and compliance
Required Skills: - Communication - Negotiation - MS Office
Required Abilities
- Physical: General office work
- Other: Ability to handle pressure
Work Environment Details: Branch-based with customer interaction
Specific Requirements
- Travel: Yes
- Vehicle: Preferred
- Work Permit: Not applicable
Other Details
- Pay Rate:
- Contract Types: Permanent, Full-time
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal norms
- Union Affiliation:
