Job Description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Manager CV & CE Used

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

Reporting Designation: #*Reporting Designation*#
Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

#*Education and Experience*#

Category: #*Category*#
Field specialization: #*Field specialization*#
Degree: #*Degree*#
Academic score: #*Academic score*#
Institution tier: #*Institution tier*#

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

Industry: #*Industry*#
Role: #*Role*#
Years of experience: #*Years of experience*#

Job Brief:- AU Small Finance Bank Limited is seeking a dynamic and experienced professional to manage and nurture client relationships within the financial services sector. The role involves driving business growth by understanding client needs, offering tailored financial solutions, and ensuring high levels of customer satisfaction. The ideal candidate will have a strong background in sales and client management, with the ability to work collaboratively across departments to achieve organizational goals. This position requires strategic thinking, excellent communication skills, and a deep understanding of the banking and financial products landscape.

Responsibilities:-

Develop and maintain strong relationships with existing and prospective clients to drive business growth and customer retention.
Identify client needs and provide customized financial solutions including loans, deposits, and investment products.
Achieve assigned sales targets and contribute to the overall revenue objectives of the bank.
Conduct regular client meetings and reviews to assess satisfaction and identify opportunities for cross-selling and upselling.
Collaborate with credit, operations, and product teams to ensure seamless service delivery and timely resolution of client issues.
Monitor market trends and competitor activities to identify new business opportunities and stay ahead in the financial services market.
Prepare detailed client reports, sales forecasts, and pipeline updates for senior management review.
Ensure compliance with regulatory requirements and internal policies while managing client portfolios.
Participate in training programs to stay updated on new products, services, and industry best practices.
Represent the bank at industry events, seminars, and networking functions to enhance brand visibility and build professional networks.

Skill:-

Client Relationship Management
Financial Product Knowledge
Sales Strategy Development
Credit Risk Assessment
Negotiation and Persuasion
Market Analysis
Regulatory Compliance
CRM Software Proficiency
Financial Reporting
Cross-selling and Upselling Techniques
Communication and Presentation Skills

Preferred Qualifications:-

Bachelor's degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
Minimum of 5 years of experience in sales or relationship management within the banking or financial services industry.
Proven track record of meeting or exceeding sales targets and managing high-value client portfolios.
Strong knowledge of banking products, credit assessment, and financial regulations.
Excellent interpersonal, negotiation, and communication skills.
Proficiency in CRM software and MS Office applications.
Ability to analyze financial statements and assess client creditworthiness.

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

Physical: #*Physical*#
Other: #*Other*#

Work Environment Details: #*Work Environment Details*#

Specific Requirements