Relationship Manager ( coordinator)

Relationship Manager (Software Product)

Location: Kolkata , salt lake Sector V

Experience: 1–3 Years Job Type: Full-Time

For quick response Kindly apply : Application form

Office timing : 11AM -8PM , 6 days working

Interview will be F2F in Kolkata office

Job Summary

We are looking for a dynamic and client-focused Relationship Manager to manage customer relationships, drive product adoption, and ensure client satisfaction for our software products. The candidate will act as a bridge between clients and the internal support/sales team to maintain long-term business relationships.

Key Responsibilities

Build and maintain strong relationships with existing clients

Understand client requirements and provide suitable product solutions

Conduct product demonstrations and onboarding sessions

Handle client queries, follow-ups, and issue resolution

Ensure customer satisfaction and retention

Coordinate with sales and technical teams for smooth execution

Identify upselling and cross-selling opportunities

Maintain client records and regular follow-up reports

Achieve relationship and revenue targets

Required Skills

Excellent communication and interpersonal skills

Strong client handling and relationship-building ability

Basic understanding of software products / SaaS platforms

Problem-solving and negotiation skills

Good presentation and follow-up skills

Knowledge of CRM tools and MS Office preferred

Qualification

Graduate in any discipline

MBA/Marketing preferred

Experience in software, SaaS, IT services, or client servicing is an advantage

Salary & Benefits

Fixed salary + incentives

Professional growth opportunities

Supportive work environment