Relationship Manager

Purpose of the Role:

Acquire new customers, generate disbursements, and maintain portfolio quality for Used Wheels loans through effective sourcing, customer service, and channel management.

Responsibilities & Accountabilities:

Achieve individual sales, disbursement, and collection targets for Used Wheels loans.

Source business through direct customers, dealers, and DSA networks.

Conduct customer meetings, credit profiling, and preliminary financial assessments.

Ensure accurate documentation and smooth coordination with credit and operations.

Maintain strong relationships with dealers, connectors, and local influencers.

Follow up with customers to ensure timely disbursements and repayment discipline.

Drive customer satisfaction through proactive communication and service delivery.

Support cross-selling initiatives and promote value-added products.

Track competition and share market insights with the Branch Business Manager.

Ensure adherence to process, compliance, and KYC norms.

Participate in branch marketing and business development activities.

Maintain healthy conversion ratios and portfolio hygiene.

Qualification and Skills Required:

Graduate with 2–5 years of experience in vehicle finance, auto loans, used cars, or retail lending.

Experience in dealer / DSA management and direct customer sourcing.

Good communication and negotiation skills.