Job Title: Relationship Manager
Location: Mumbai
Department: GAM
Designation: Manager/ Sr. Manager
Company: Chai Point (Mountain Trail Foods Pvt. Ltd.)
Role Overview:
We're looking for a Relationship Manager who will be responsible for taking care of the complete life cycle
of Corporate Customers spread across the country availing Chai Point Brewing Bots Solutions
Key Responsibilities:
- Managing the complete lifecycle of the Customer to deliver a delightful experience.
- Finding new growth opportunity from the existing clientele like deployment of Chai Point brewing solution at their upcoming & existing locations
- Educating customers about the new products getting added.
- Understanding Customer issues and resolving the same by coordinating with different departments.
- Co-ordinating with the Finance team on Invoicing, Payments & reconciliation.
- Always keep DSO (Days of Sales outstanding) under 45 days
- Taking care of customer requirement
- Maintain Customer satisfaction score.
- Expedite solution of customer problems and complaints to maximize satisfaction.
- Co-ordination with internal team to deliver the best experience.
- Visiting all the clients regularly
Requirements:
- Working directly with large global accounts across India
- Exposure of connecting with the HR & admin Heads of organizations with Regional & National presence
- Interaction with CFO, Finance controller & other leaders of the Finance team at the client end.
- Working closely with different department heads and teams.
- Exposure towards process improvement
Must Have:
- Excellent communication skills
- Excellent Interpersonal Skills
- Minimum 5+ Years B2B Sales & Relationship Management experience
- Should have experience of managing multiple simultaneous accounts & clients.
- Ability to multi-task, prioritize, and manage time effectively
- Experience of handling Invoicing dispute and Payment follow through.
- Willing to be on field
Why Chai Point
- Work with some of India's largest corporate clients across diverse industries.
- Be part of a purpose-driven, fast-scaling consumer brand backed by marquee investors.
- Enjoy a performance-driven culture with no cap on incentives.
- Thrive in a collaborative, entrepreneurial, and impact-focused work environment.
