Relationship Manager – Car Sales

Company: Mondavi (Mandovi) Motors Pvt. Ltd.

Location: Bangalore, Karnataka

Department: Sales & Customer Relationship

Employment Type: Full-Time

Job Summary

The Relationship Manager is responsible for generating car sales, building long-term customer relationships, and ensuring an exceptional customer experience from enquiry to vehicle delivery and post-sales support. The role requires proactive lead generation, customer engagement, product demonstrations, test drives, negotiation, and achieving monthly sales targets.

Key Responsibilities

• Generate sales leads through showroom walk-ins, referrals, field visits, digital enquiries, and corporate contacts.
• Understand customer requirements and recommend suitable vehicle models and finance options.
• Explain vehicle features, specifications, pricing, accessories, warranty, and exchange offers.
• Arrange and conduct vehicle test drives.
• Maintain regular follow-up with prospects until sales closure.
• Achieve monthly and quarterly sales targets.
• Coordinate with finance, insurance, registration, and delivery teams for smooth vehicle delivery.
• Maintain accurate customer information in the CRM system.
• Build long-term customer relationships for repeat business and referrals.
• Handle customer queries and resolve concerns professionally.
• Participate in promotional events, roadshows, exhibitions, and corporate sales campaigns.
• Ensure high customer satisfaction and maintain dealership service standards.

Required Qualifications

• Graduate in any discipline (MBA preferred but not mandatory).
• Freshers with excellent communication skills may apply.
• Experience in automobile sales, retail sales, banking, insurance, or customer relationship management is an advantage.
• Valid two-wheeler and four-wheeler driving licence preferred.
• Knowledge of MS Office and CRM applications.

Key Skills

• Customer Relationship Management
• Car Sales & Product Presentation
• Lead Generation
• Sales Negotiation & Closing
• Communication & Interpersonal Skills
• Customer Service
• Teamwork
• Target Orientation
• Time Management
• Problem Solving

Preferred Languages

• English
• Kannada
• Hindi (preferred)

Performance Indicators (KPIs)

• Monthly vehicle sales achievement
• Lead-to-sale conversion ratio
• Customer satisfaction (CSI)
• Repeat business and referrals
• Test drive conversions
• CRM data accuracy and follow-up efficiency

Salary & Benefits

• Fixed salary plus attractive performance incentives
• Provident Fund (PF)
• Health Insurance
• Mobile & Petrol Allowance (where applicable)
• Paid Leave
• Career growth and professional training
• Employee recognition and incentive programs