Relationship Manager

We're Hiring | Relationship Manager – Consumer Experience

At Artium Academy, we believe a learner relationship doesn't end when a query is resolved — that's where it begins.

We're looking for Relationship Managers who can turn conversations into connections, concerns into solutions, and learner experiences into long-term relationships.

If you're someone who naturally asks What else can I do to make this learner's journey better — this could be your next opportunity.

Shift timing: 11:00 AM – 8:00 PM

• 5 days working | Week-offs based on business/shift requirements
• Location: Remote

What will you own

As an RM, you'll own the learner relationship end-to-end — from on-boarding and activation to engagement, retention and renewals.

Your day could involve:

• Managing live chats, tickets and learner conversations
• Building meaningful, long-term learner relationships
• Ensuring smooth onboarding and activation
• Identifying disengagement and proactively reaching out
• Resolving teacher, class and scheduling concerns
• Managing sensitive conversations with empathy and confidence
• Identifying cancellation/refund risks and driving retention
• Capturing learner feedback and identifying experience gaps
• Collaborating with Academics, Teacher Ops, Sales, Renewals, Product & Engineering
• Using learner data to identify risks, opportunities and intervention points

What we're looking for

1–4 years of experience in:

• Customer Experience / Customer Success

• Relationship Management

• Renewals / Retention

• EdTech

• Hospitality

• Premium Customer Support

• Or any high-touch customer-facing role

We'd love to meet you if you have:

• Strong communication & interpersonal skills
• A natural relationship-building mindset
• Excellent ownership and problem-solving skills
• The ability to handle multiple conversations simultaneously
• Confidence in managing difficult customer situations
• Experience with CRM/chat/ticketing tools such as Freshchat/Freshdesk
• A data-driven approach to customer engagement and retention
• Prior experience in an RM / Renewals model will be an added advantage

The Artium RM Mindset

We're not looking for someone who simply answers:

What is the learner asking

We're looking for someone who thinks:

Why is this happening

What does this learner really need

How can I solve this before it becomes a bigger problem

What can I do to make them want to continue their journey with us

Because great customer experience isn't about closing tickets.

It's about opening relationships.

If you're ready to own conversations, create experiences and make a measurable impact on learner retention — we'd love to hear from you!

Apply now / Share your CV through link or on [Confidential Information].