Relationship manager and Senior Relationship Manager

Company Description APAC Financial Services Private Limited is a tech-led Non-Banking Financial Company (NBFC) registered with the Reserve Bank of India since February 2018. The company focuses on serving underbanked and underserved MSMEs across semi-urban and rural markets in India, supported by a proprietary origination and underwriting platform called Alpha. APAC is well-capitalized with backing from leading private equity investors and HNIs, and has a consolidated net worth of approximately INR 1,100 crores. With over 190 branches, more than 45,000 customers, and around 2,300 employees across 6 states and 1 union territory, APAC maintains strong customer loyalty with an NPS above 80 and a satisfaction score of 9/10. The organization emphasizes sustainable growth, quality portfolios, and profitability, driven by experienced leadership and robust physical and digital infrastructure.
Role Description This is a full-time, on-site role for Relationship Manager and Senior Relationship Manager positions based in Andhra Pradesh and Telangana. The role involves sourcing and onboarding MSME customers, conducting field visits, and building long-term relationships through regular engagement and service support. Responsibilities include assessing credit needs, collecting and verifying documentation, coordinating with credit and operations teams, and ensuring timely disbursement and post-disbursement follow-up. Relationship Managers will monitor portfolio performance, track repayments, address customer queries, and support recovery efforts while adhering to company policies and regulatory guidelines. Senior Relationship Managers will additionally mentor junior team members, help drive branch-level business targets, and contribute to local market development and process improvement initiatives.
Qualifications

• Strong customer relationship management and communication skills, with the ability to engage MSME clients in semi-urban and rural markets.
• Proficiency in sales and business development activities, including lead generation, field sourcing, and achieving branch and individual targets.
• Sound understanding of basic finance and lending concepts, especially MSME credit evaluation, documentation, and risk awareness.
• Comfort with using digital tools and mobile/desktop applications for customer onboarding, data entry, and workflow management.
• Ability to work on-site, travel locally for customer visits, and collaborate effectively with branch, credit, and operations teams.
• Relevant experience in NBFCs, banks, or MSME lending is preferred; experience in semi-urban or rural markets is an added advantage.
• Minimum educational qualification of a graduate degree in any discipline; a specialization in finance, commerce, or business is beneficial.
• Demonstrated integrity, result orientation, and a customer-centric mindset aligned with APAC's focus on Growth with Quality & Profitability.