Relationship manager and Senior Relationship Manager and Branch Manager

Company Description APAC Financial Services Private Limited is a tech-led Non-Banking Financial Company (NBFC), registered with the Reserve Bank of India in 2018, focused on serving underbanked and underserved MSMEs in semi-urban and rural India. Backed by leading private equity investors and HNIs, APAC has a consolidated net worth of around INR 1,100 crores and a strong capital base to support sustainable growth. The company operates through a network of 190+ branches across 6 states and 1 union territory, supported by its proprietary digital origination and underwriting platform, Alpha. APAC serves 45,000+ customers with a team of 2,300+ employees and maintains consistently high customer satisfaction, with an NPS of 80+ and a score of 9/10. The organization emphasizes Growth with Quality & Profitability through robust processes and scalable physical and digital infrastructure.
Role Description This is a full-time, on-site role based in Tenali for Relationship Manager, Senior Relationship Manager, and Branch Manager positions. Relationship Managers and Senior Relationship Managers will focus on sourcing and managing MSME customers, conducting field visits, assessing credit needs, and supporting loan origination, documentation, and post-disbursement follow-ups. They will maintain ongoing relationships with customers, resolve service issues, ensure timely collections, and support portfolio quality through regular monitoring and engagement. The Branch Manager will lead the branch team, drive business targets, oversee customer acquisition and credit quality, manage operations and compliance, and ensure adherence to company processes and regulatory guidelines. All roles will collaborate closely with credit, operations, and technology teams, contribute to branch-level performance, and uphold APAC's customer-centric and ethical lending standards.
Qualifications

• Strong relationship management and customer service capabilities, including the ability to build trust with MSME clients and maintain long-term business relationships.
• Experience in branch operations, retail or MSME lending, and portfolio management within financial services or NBFCs.
• Sound understanding of credit assessment, documentation, collections, and regulatory compliance in lending environments.
• Comfort with using digital tools and technology platforms for sourcing, underwriting, and monitoring customer accounts.
• Effective communication, negotiation, and problem-solving skills, with the ability to work both independently and as part of a team.
• Proven ability to achieve sales and business targets while maintaining asset quality and customer satisfaction.
• 10th and intermediate and Bachelor's degree in finance, commerce, business, or a related field; post-graduate qualifications in management or finance are an advantage.
• Relevant experience in semi-urban or rural markets and familiarity with local customer segments and languages is highly beneficial.