Relationship Area Head - Retail Banking

Job Purpose :

The purpose of the Head Relationship banking is to be a Supervisor and a mentor to the HNW channel. Handholding the RMs and Ensuring the RMs are meeting their income.

Ensuring RMs meet the right customers and have a meaningful engagement with customer

Ensuring the RMs are trained and equipped to handle customer queries

Acquisition of High new worth customers to the Bank:

• Acquire new customers who meet product criteria through cross-referencing
• Ensuring timely onboarding of quality accounts in the HNW channel for the bank
• Ensuring lowest depletion of the newly acquired accounts
• Increase liabilities size of relationship via balances in accounts of existing customers
  
  

Managing theHigh Net worth customers of the Bank

• To Enhance & Retain customer profitability by capturing larger share of Wallet
• Ensuring the highest level of service to the customers in the branch
• Profiling Customers and Providing Financial planning & Investment Advise as per customers need
• To ensure maintenance of updated Relationship File
  
  

Mentoring the RMs in the branch

• To handle a team of 4 to 9 Preferred Relationship Manager
• Recruitment and training of Relationship Manager Team and Lead a result oriented team
• Ensuring the RMs are trained and well equipped with data and products to handle and service the customers
• Ensuring the Relationship managers are meeting the right set of customers
• Ensuring joint calls with the relationship managers
• Complaints Handling for the RM Channel
  
  

Requirements Graduation/Post-Graduation

Certifications:

AMFI Certification

IRDA Certification

NCFM Certification (Optional)

Key Skills:

Sales and Influencing Skills

Banking Product & Process Knowledge

NRI Product and Regulatory Knowledge

Planning and Organizing Skills

Good Communication skills

Knowledge of Competition & Current trends in the financial Industry.

Experience Required:

Minimum Experience In Years 4 To 10 Yr

Exposure to banking team Handling is preferable

BenefitsIndusInd Bank Limited is an Indian financial services headquartered in Mumbai.