Relations Executive

We are seeking a proactive and customer-focused Relationship Executive to support and strengthen our relationships with sellers, partners, and customers. The role involves ensuring smooth on-boarding, resolving concerns, and contributing to long-term satisfaction and business growth.

• Build and maintain strong relationships with sellers and customers to ensure smooth on-boarding and ongoing engagement.

• Act as the primary contact for handling queries, issues, and feedback promptly and professionally.

• Assist sellers with product listings, pricing, promotions, and operational support on the platform.

• Support the acquisition and onboarding of new sellers by explaining platform benefits and ensuring compliance with company policies.

• Coordinate with internal teams to resolve seller and customer concerns efficiently.

• Monitor seller performance and satisfaction; recommend improvements where needed.

• Conduct regular follow-ups to ensure retention and trust-based relationships.

• Gather partner feedback to support platform improvements and business strategies.

• Participate in sales campaigns and engagement activities to improve seller and customer involvement.

• Prepare periodic reports on relationship activities, satisfaction levels, and issue resolutions.