Join a high-impact team driving operational excellence in Asset Servicing. Lead Corporate Actions and Income workflows that safeguard clients and deliver timely, accurate outcomes. Grow your leadership footprint while optimizing processes, controls, and performance.
As a Transaction Processing Supervisor within Asset Servicing, you oversee the operational management and control of daily workflows across Corporate Actions and Income. You ensure robust controls, timely processing, client inquiry resolution, and production of key metrics. You lead people, strengthen procedures, and contribute to product and process evolution.
Job Responsibilities
- Manage end-to-end lifecycle of Corporate Actions and Income processing.
- Oversee daily workflow control across Asset Servicing operations.
- Optimize team capacity through resource planning, training, and succession.
- Ensure completion and sign-off of all daily controls and processing.
- Resolve client service inquiries promptly and accurately.
- Lead managers and team members with clear direction and coaching.
- Communicate departmental updates on strategic and regulatory changes.
- Maintain and enhance Standard Operating Procedures aligned to policies and risk management.
- Drive event management, cash and stock break resolution, and escalation governance.
- Produce and review key metrics and KPIs to track performance and risks.
- Contribute to strategic development of Asset Servicing products and processes.
Required qualifications, capabilities and skills
- Demonstrate operational expertise in Reconciliation, Settlements, Trade Support, Asset Servicing, Risk and Control, and Custody.
- Lead and motivate managers and cross-functional teams effectively.
- Learn new markets, products, and processes quickly and thoroughly.
- Prioritize workloads to meet critical deadlines and control objectives.
- Communicate confidently with internal and external clients across channels.
- Think strategically and implement process improvements with measurable impact.
- Use Microsoft Word, Excel, Access, and Outlook with advanced proficiency.
Preferred qualifications, capabilities and skills
- Hold a bachelor's degree or equivalent education.
- Apply Lean/Six Sigma or continuous improvement methodologies to operational workflows.
- Leverage experience with corporate actions and income event vendor platforms and tooling.
- Utilize knowledge of global custody, cross-border markets, and settlement idiosyncrasies.
- Build SOP frameworks and documentation governance at scale.
- Develop KPI dashboards and reporting to support risk and control monitoring.
- Adapt to shift coverage or high-volume periods while maintaining quality and controls.
