Key Responsibilities
- Training Delivery & Facilitation
- Conduct Induction, Refresher, Functional, Product, and Behavioral training sessions for employees.
- Facilitate training for customers, channel partners, and B2B stakeholders when required.
- Deliver learning effectively across both classroom and virtual (VILT) formats.
- Travel across the region to support branches, conduct sessions, and ensure consistent training delivery.
- Partner with branch leadership to identify gaps and recommend suitable training interventions.
- Digital Learning & Content Creation
- Create clear, engaging training materialpresentations, guides, short videos, assessments, and simple digital modules.
- Refresh and modernize existing content so it is easy to understand and accessible in digital formats.
- Use tools like Canva and other AI-based tools to improve the quality, design, and delivery of learning material.
- Support Train-the-Trainer (TTT) programs by preparing easy-to-use content and helping design smooth digital learning experiences.
- Stakeholder Management
- Work closely with Product Managers, SMEs, Operations, HR, and internal trainers to ensure accurate, updated training delivery.
- Build strong working relationships with regional/branch managers to understand business priorities and capability needs.
- Communicate training plans, outcomes, and feedback effectively to leadership and stakeholders.
- Process & Documentation
- Maintain training MIS, reports, attendance, participant feedback, and assessments.
- Ensure documentation is audit-ready and aligned to internal compliance standards.
- Track training effectiveness and share insights for continuous improvement.
Skills & Competencies Required
- Training & Facilitation Skills
- Strong facilitation skills across physical classrooms as well as virtual platforms (VILT).
- Ability to engage participants and simplify complex topics for diverse audiences.
- Experience delivering behavioral and soft-skills training is preferred.
- Content Development & Digital Skills
- Ability to create simple, engaging, and visually appealing digital training content.
- Working knowledge of Canva and comfort using AI tools for content creation, visuals, and basic video elements.
- Familiarity with LMS usage and digital learning platforms.
- Behavioral Competencies
- Excellent verbal and written communication skills.
- Strong interpersonal and stakeholder management capability.
- High level of ownership, planning, and organizational ability to manage multiple branches.
