Job Purpose
- To deliver and implement a robust training framework for Front Line Sales (FLS) and Advisors, ensuring effective onboarding, capability building, and skill enhancement.
- To align training interventions with business goals and drive measurable improvements in recruitment and sales productivity across multiple locations.
Job Context
- The role is responsible for building the selling and recruitment capabilities of FLS and advisors across multiple branches through structured learning interventions.
- The role must overcome challenges in engaging non-payroll advisors who are often reluctant to attend training.
- The large geographic spread, limited training infrastructure, and insufficient enablers make coordination and consistent training delivery difficult.
Job Challenges
- Driving participation from advisors who are not full-time employees and hence not easily engaged.
- Managing training delivery across a large span of control with multiple branches and locations.
- Limited training infrastructure and enablers for smooth execution of programs.
- Balancing training coverage for both new hires and existing teams with ongoing business targets.
Key Result Areas (KRAs) and Supporting Actions
KRA 1: Implementation of Training Architecture
- Publish and execute a monthly training calendar including licensing training, inductions, skill workshops, and product/domain refreshers.
- Collaborate with sales leadership for strong alignment and follow-up on learning initiatives.
- Promote awareness and usage of sales tools and aids.
- Lead training execution for product launches, regulatory updates, and business changes.
- Drive region-specific learning interventions aligned with local needs and seasonal business cycles.
KRA 2: Measurable Impact on Productivity
- Achieve a minimum of 60% pass rate in 4-day advisor refresher programs.
- Ensure 80% of newly licensed advisors are active within the RCM period.
- Drive 40% 3-month activation consistency through RCM STAR metrics.
- Support 40% of new FLS to qualify in GSG program within 6 months of joining.
- Ensure business impact through effective training delivery, target alignment, and on-ground support.
KRA 3: Training Administration
- Ensure self and team maintain robust processes for training planning, attendance tracking, record keeping, and expense management.
- Monitor adherence to training SOPs and timely reporting for compliance and evaluation.
Key Internal & External Relationships
Internal Relationships
- Sales Hierarchy (Branch Managers, ZMs, RMs) Regular interaction for planning, follow-ups, and training effectiveness.
- HR and L&D Teams Alignment on training needs, program structure, and reporting.
- Product Teams Coordinate on product launches and updates.
External Relationships
- Advisors & FLS Trainees Daily interaction for training delivery, feedback collection, and performance monitoring.
- Training Vendors (if any) For content delivery support, logistics, or specialized training interventions.
Organizational Relationships
Reports To: Regional Head Training / Zonal Training Manager
Direct Reports:
- Trainers / Learning Managers assigned to regions or zones
